Tarryn Bespoke Skincare London Ltd (“Tarryn Warren”) is committed to protecting and respecting our client’s privacy.
We only capture information from you that we need to deliver our services effectively and to keep in contact with you on the basis that is necessary to fulfil our obligation or as agreed between us. We will only use your personal data for any purpose that is necessary to fulfil our commitments to you, or to comply with regulation or to fulfil an activity that you have consented to participate in.
We will always look to comply with the requirements of the UK Data Act, 1998 and the EU General Data Protection Regulation (GDPR) in respect to all data that we collect. We are also committed to adhering to any applicable laws and regulations to ensure that your personal information you have provided is kept appropriately secure and is processed lawfully.
Minors need to obtain the consent of their parent or guardian before providing us with any personal information.
Data Collection and Use
When you register with us (online or in the clinic), visit our website, social media accounts, visit our clinic, place an order, sign up to newsletters, or contact us, we will collect certain personal information from you which is necessary to perform our services.
Below we explain what we do with your personal data. This applies to clients, website users and suppliers.
1) Personal details
We will collect personal data from you (such as name, address, contact details, payment information, etc). We may also need to obtain information about you as a result of authentication or identity checks. To fulfil our services we may also need to use third party services as Data Processors to provide elements of our overall service such as payment service providers for taking and approving payments.
2) Marketing communication and preferences
Tarryn Warren complies with the e-Privacy Directive 2002. We would like to be able to send you information about us which may be of interest to you. You can consent to our marketing by contacting our Customer Service team. You can opt out at any time and from specific methods of marketing by contacting our Customer Service team.
3) Personalised experience
In order to offer you a personalised experience when you visit us online or in the clinic we may collect information about the products you purchase, other information related to your purchases, and personal information and history related to a treatment at our clinic. The personal data we use may include (but are not limited):
Name, address and contact details;
Date of birth;
Marital status, next of kin, emergency contact;
Current (and previous) medical health records;
Information about any medical or health condition, including any disability for which we may need to make reasonable adjustments;
Information about family medical or health conditions;
We may take a swipe of your credit or debit card. We will let you know if we intend to take a payment from the card before doing so;
The terms and conditions of your agreement with us for the provision of clinic or related services;
Equal opportunity monitoring information;
CCTV footage as part of our security measures
Tarryn Warren may collect this information in a variety of ways. In some cases we may collect personal data about you from third parties, such as insurer providers, sponsors, etc. You can opt out of a personalised experience at any time by contacting out Customer Service team.
4) How we use your personal information
We will use your personal information only with the intent to deliver the services you request and to better understand you and enhance your experience with us. We will process personal data under Articles of the GDPR:
To support the provision of your care within our clinic;
To decide how best to treat you;
As necessary to allow us to receive full payment for our services;
To take steps at your request during the course of your treatment;
To keep your records up to date;
As necessary for our own legitimate interests or those of other persons and organisations;
For good governance, accounting, and managing and auditing our operations internally and by third parties;
For customer surveys and quality of data;
To monitor all forms of communications and activities on our networks and systems;
For market research and analysis for improving our performance;
As necessary to comply with a legal obligation;
For compliance with legal and regulatory requirements and related disclosures;
For the establishment and defence of legal rights;
For activities relating to the prevention, detection and investigation of crime;
To verify your identity, make a credit fraud prevention and anti-money laundering checks;
To investigate complaints, legal claims, etc.
You are able to change your mind and withdraw your consent at any time. If we cannot continue to provide our full services as a consequence we will let you know. To opt out from any marketing methods please contact our Customer Service team.
5) Communication preferences
If you have consented to receiving promotional information or updates from us, we will contact you with information about our services, promotions, events and products. We may occasionally request feedback in order to improve your experience. You can opt out at any time and from specific methods of marketing by contacting our Customer Service team.
Retention of Personal Information
We will only keep your information as long as you are a client of ours and for 5 years after your last treatment and or purchase or as otherwise required by law or our business operation records. This information will be kept secure at all times and only used for the legitimate purpose for which we require it or that you have consented to. After the stated period of time expires all your personal data will become anonymous. Some order information will be stored as an unknown customer.
Occasionally we may share your information with selected partners and service providers. This could include but not limited to providers for the facilitation of payments, bookings, marketing, fraud management, data management, disclosure relating to third parties in order to conform to any law requirements, obtaining legal advice, the event of a company restructure, partial or complete sale. Whenever we disclose your information we take all reasonable steps to ensure your data remains secure.
We use secure technology and do our best to protect your personal data that you have provided to us. However we cannot guarantee the security of your data whilst being submitted to us and any transmission is at your own risk. We use strict security features to prevent unauthorised access where possible.